PositiveLinks Asia Hiring! Full Time System Support Engineer in Federal Territory - Ricebowl

Job Summary

We are looking for a System Support Engineer to support and maintain web-based applications within a cloud environment. This role focuses on Level 3 support, troubleshooting complex issues, implementing fixes, and ensuring system stability and performance. You will work closely with development and product teams to enhance system reliability and deliver high-quality solutions.

Key Responsibilities

• Provide Level 3 (L3) application support and ensure issues are resolved within SLA
• Troubleshoot and fix bugs in existing web and cloud-based applications
• Analyze and implement change requests from business or product teams
• Perform unit testing and system integration testing for fixes and enhancements
• Participate in security and penetration testing, and implement required fixes
• Maintain and support applications post-implementation
• Participate in on-call or rotation support, including off-hours when required
• Ensure timely resolution of incidents and delivery of assigned tasks

Key Requirements

• Bachelor’s degree in Computer Science, IT, or a related field
• 3–5 years of experience in Java (Java EE) and web application support
• Strong understanding of Object-Oriented Programming (OOP)
• Experience with frameworks such as Spring or Grails is an advantage
• Good knowledge of relational databases
• Familiarity with REST/SOAP APIs, JSON, XML, and web services
• Strong troubleshooting and problem-solving skills
• Ability to work under pressure and manage multiple issues simultaneously
• Proficiency in English, Mandarin, and Cantonese (spoken and written) is required.