IMPRS-APS | International Max Planck Research School For Advanced Photon Science Hiring! Full Time CRM Administrator in - Ricebowl

The CRM Administrator is responsible for managing, maintaining, and optimizing Customer Relationship Management (CRM) systems to support sales, marketing, customer service, and business operations. This role ensures data accuracy, system functionality, user support, and process efficiency while helping teams maximize the effectiveness of CRM platforms and customer engagement workflows.

Key responsibilities include:

• Managing daily administration and maintenance of CRM systems
• Configuring user accounts, workflows, dashboards, and access permissions
• Monitoring CRM data accuracy, integrity, and system performance
• Supporting sales, marketing, and customer service teams with CRM-related requests and troubleshooting
• Generating reports, dashboards, and customer analytics for business stakeholders
• Assisting with CRM customization, system enhancements, and integration projects
• Coordinating data imports, exports, cleansing, and migration activities
• Maintaining CRM documentation, user guides, and operational procedures
• Supporting user training, onboarding, and adoption of CRM best practices
• Collaborating with IT, operations, and business teams on process improvement initiatives
• Ensuring compliance with data governance, security, and operational standards

• Bachelor’s degree in Information Technology, Business Administration, Marketing, Data Management, or related field
• 2–5 years of experience in CRM administration, business systems support, sales operations, or customer data management roles
• Experience with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, Zoho, or similar systems
• Strong understanding of CRM workflows, reporting, and customer data management
• Good analytical, troubleshooting, and problem-solving skills
• Strong communication and stakeholder coordination abilities
• Proficiency in Microsoft Excel, reporting tools, and dashboard management
• Attention to detail and strong organizational skills
• Ability to manage multiple operational requests and system updates effectively
• Experience in SaaS, retail, finance, healthcare, logistics, or customer-focused industries is an advantage

• CRM system administration and support
• Customer data management and reporting
• Workflow optimization and process improvement
• Technical troubleshooting and user support
• Communication and stakeholder coordination
• Analytical and organizational skills
• Attention to detail and operational accuracy
• System adoption and operational efficiency