- Hong Kong Hong Kong
TransUnion Limited Hiring! Full Time Sr Analyst, Customer Support Operations in Hong Kong - Ricebowl
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Job Description
Responsibilities
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What We'll Bring: The Member Engagement and Support team is a client facing group providing support services to members of TU. As part of the team, this role is responsible for answering member’s enquiries, handling feedback, and addressing complaints. In addition, this role will participate in the training of members as well handle any ad hoc projects as required by management.
What You'll Bring:
University graduate in any disciplines
2-4 years experience in client facing role providing customer service and support
Good understanding of banking/financial industry is an advantage
Fluency in spoken English, Mandarin & Cantonese is a MUST
Strong presentation skills and writing in English are essential
Excellent people management, interpersonal and communication skills
Customer-oriented with professional and passion to provide excellent service
Impact You'll Make:
Manage members enquires, feedback and complaints
Identify areas of improvements to enhance customer satisfaction and minimize complaints
Ensure outstanding customer experience and deliver results through leading and review of all processes
Perform due diligence of potential members and any KYC related matters
Provide training to member to ensure their knowledge on company system and privacy regulations
Participate in and handle ad hoc project
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title: Sr Analyst, Business Operations
Full-time
Personal Information We Collect
Your Privacy Choices
What We'll Bring: The Member Engagement and Support team is a client facing group providing support services to members of TU. As part of the team, this role is responsible for answering member’s enquiries, handling feedback, and addressing complaints. In addition, this role will participate in the training of members as well handle any ad hoc projects as required by management.
What You'll Bring:
University graduate in any disciplines
2-4 years experience in client facing role providing customer service and support
Good understanding of banking/financial industry is an advantage
Fluency in spoken English, Mandarin & Cantonese is a MUST
Strong presentation skills and writing in English are essential
Excellent people management, interpersonal and communication skills
Customer-oriented with professional and passion to provide excellent service
Impact You'll Make:
Manage members enquires, feedback and complaints
Identify areas of improvements to enhance customer satisfaction and minimize complaints
Ensure outstanding customer experience and deliver results through leading and review of all processes
Perform due diligence of potential members and any KYC related matters
Provide training to member to ensure their knowledge on company system and privacy regulations
Participate in and handle ad hoc project
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title: Sr Analyst, Business Operations
Full-time
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