- Singapore
JLL Hiring! Full Time Service Ambassador in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Human Experience:
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
Create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace.
Organize and support employee engagement initiatives, events, and wellness programs.
Conduct large group briefings for new ways of working, effectively communicating changes and addressing questions from client staff.
Operational Support
Conduct daily facility inspections to proactively identify and report any areas requiring attention to the JLL FM team.
Act as a liaison between client staff and the JLL FM team, efficiently communicating and coordinating facility-related requests and issues.
Management of bistro machine & supplies: Coffee machine, Water dispenser, Cups & cutlery.
Work closely with housekeeping to ensure proper workplace hygiene is observed.
Utilize JLL's facilities management software to log, track, and follow up on service requests and maintenance issues.
Assist in organizing and setting up spaces for meetings, events, or special requirements as needed by client.
Support data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives.
Support the JLL team in implementing and maintaining site specific facilities management protocols and procedures.
Oversee and manage vendor, ensuring accountability and compliance with service level agreements.
Conduct regular performance reviews of service providers and coordinate improvement plans as needed
Coordinate corporate transportation services, including shuttle services, executive transportation, and event transportation needs.
Monitor transportation schedules and routes to ensure optimal efficiency and punctuality.
Liaise with transportation vendors to ensure quality service delivery and address any service issues.
Maintain transportation logs and generate reports on usage patterns, costs, and service quality.
Strive to continually improve experience service performance.
Ensuring Exceptional Service
Visibly engaged and well known in the workplace; spends a good amount of day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
Provide administrative and operational excellence for soft services.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Qualifications
Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management (Airlines or Hotel industry preferred)
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
Proven experience in a customer service environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Human Experience:
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
Create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace.
Organize and support employee engagement initiatives, events, and wellness programs.
Conduct large group briefings for new ways of working, effectively communicating changes and addressing questions from client staff.
Operational Support
Conduct daily facility inspections to proactively identify and report any areas requiring attention to the JLL FM team.
Act as a liaison between client staff and the JLL FM team, efficiently communicating and coordinating facility-related requests and issues.
Management of bistro machine & supplies: Coffee machine, Water dispenser, Cups & cutlery.
Work closely with housekeeping to ensure proper workplace hygiene is observed.
Utilize JLL's facilities management software to log, track, and follow up on service requests and maintenance issues.
Assist in organizing and setting up spaces for meetings, events, or special requirements as needed by client.
Support data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives.
Support the JLL team in implementing and maintaining site specific facilities management protocols and procedures.
Oversee and manage vendor, ensuring accountability and compliance with service level agreements.
Conduct regular performance reviews of service providers and coordinate improvement plans as needed
Coordinate corporate transportation services, including shuttle services, executive transportation, and event transportation needs.
Monitor transportation schedules and routes to ensure optimal efficiency and punctuality.
Liaise with transportation vendors to ensure quality service delivery and address any service issues.
Maintain transportation logs and generate reports on usage patterns, costs, and service quality.
Strive to continually improve experience service performance.
Ensuring Exceptional Service
Visibly engaged and well known in the workplace; spends a good amount of day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
Provide administrative and operational excellence for soft services.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Qualifications
Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management (Airlines or Hotel industry preferred)
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
Proven experience in a customer service environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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