Position: Assistant General Manager (AGM) – Security Operations
Salary Package
- Starting from RM7,500/month
- Final package commensurate with experience, qualifications, and track record
- May include performance bonuses, allowances, and other benefits
Job Summary
The AGM will support the General Manager in overseeing daily operations, ensuring high-quality security service delivery, managing personnel, and driving business growth. This role requires strong leadership, operational expertise, and client management skills within the security industry.
Key Responsibilities
1. Operations Management
- Oversee daily security operations across all sites
- Ensure deployment efficiency and compliance with SOPs
- Monitor service quality and implement improvements
- Handle incident management and escalation procedures
- Supervise operations managers, supervisors, and security personnel
- Ensure sufficient manpower planning and deployment
- Promote discipline, professionalism, and staff retention
2. Client Relationship Management
- Maintain strong relationships with existing clients
- Address client concerns, complaints, and service feedback
- Conduct regular site visits and performance reviews
- Support contract renewals and client retention strategies
3. Business Development Support
- Assist in identifying new business opportunities
- Participate in tender preparation and proposal development
- Support pricing strategies and cost control measures
4. Compliance & Risk Management
- Ensure compliance with local laws, licensing, and security regulations
- Maintain proper documentation, reports, and audit readiness
- Implement risk assessment and mitigation strategies
5. Financial & Administrative Oversight
- Assist in budgeting, cost monitoring, and expense control
- Ensure operational efficiency and profitability of projects
- Prepare reports for senior management review
Requirements
- Diploma/Degree in Business Administration, Security Management, or related field
- Minimum 5–8 years of experience in security operations or related industry
- Proven leadership and team management experience
- Strong knowledge of security protocols, risk management, and compliance
- Excellent communication and problem-solving skills
- Ability to handle high-pressure situations and make quick decision
Preferred Qualifications
- Experience in managing large security teams (100+ personnel)
- Background in law enforcement or military (added advantage)
- Familiarity with electronic security systems (CCTV, access control, etc.)
If you are the right candidate please apply online or reach out to us :
Email :************* / ************* / *************
Job Types: Full-time, Permanent
Pay: RM7,500.00 - RM8,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person