Averis Hiring! Full Time PMS Application Support Internship in Federal Territory - Ricebowl

PMS Application Support Internship Program

Program Overview:

Our PMS Application Support Internship Program offers an excellent opportunity for students to gain hands-on experience in managing user access, improving software documentation, and participating in Microsoft .NET web application development. As an intern, you will be directly involved in providing Level-1 user support, enhancing user guides, and collaborating with a senior team member on research and development initiatives. This role will give you a deep understanding of IT support processes and provide exposure to real-world application development.

Key Areas of Exposure:

Level-1 User Access Support:

• Assist in resolving basic user access issues for the MARIAN application. Help ensure users can log in and perform necessary tasks without interruptions.

Software Documentation:

• Help improve and enhance the Level-1 User Access Support Guide and PMS User Operation Guide to make them clearer and more user-friendly.

Microsoft .NET Web Application R&D:

• Participate in research and development for Microsoft .NET web applications. Work closely with a senior team member to develop and test new features for the MARIAN system.

Reporting & Documentation:

• Maintain records of user access issues and the resolutions provided. Assist in preparing reports to update the team on progress and performance.

Required Skills and Qualifications:

Educational Requirements:

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum CGPA of 3.0 and above

Technical Skills:

• Basic understanding of IT systems and applications (preferably experience with MARIAN or similar tools)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Familiar with programming languages: JavaScript, C, HTML, CSS, and SQL for database management.
• Experience with software testing, troubleshooting, and user access support.
• Familiar with SharePoint for document management and Git for version control.

Soft Skills:

• Strong attention to detail and ability to manage multiple tasks efficiently.
• Excellent problem-solving, communication, and interpersonal skills.
• Able to work independently and as part of a team, with a proactive and responsible approach.
• Strong time management and organizational skills in a fast-paced work environment.

Learning Outcomes:

• Gain practical experience in user access support and IT helpdesk operations.
• Develop skills in improving software documentation and user guides.
• Participate in hands-on development of Microsoft .NET web applications.
• Work closely with professionals to learn how to support software applications in a business environment.