Kossan Rubber Industries Bhd. Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

Join our dynamic team and build your career in customer service, export coordination and international sales support within the manufacturing industry.

What You’ll Do

• Handle customer enquiries, quotations and order coordination.
• Review customer orders and monitor delivery arrangements.
• Coordinate shipment arrangements, export documentation and logistics activities.
• Liaise closely with customers, agents and internal departments to ensure smooth operations.
• Handle customer complaints professionally and provide prompt solutions.
• Support customer meetings, presentations and factory visits.
• Monitor customers’ accounts, collections, KPI achievements and sales performance.
• Maintain customer portals, reports, records and operational data.

What You Need

• Diploma / Degree in Marketing, International Marketing, Business Studies, or equivalent.
• Minimum 2 years of working experience in the related field and/or the manufacturing industry.
• Knowledge in Export Incoterm, shipping procedures, and logistics coordination will be an added advantage.
• Good communication, interpersonal, and customer service skills.
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint).
• Good command of English, both written and spoken; Mandarin will be an added advantage.
• Strong problem-solving skills, positive attitude, and ability to work under pressure in a fast-paced environment.

Why Join Us?

• Exposure to overseas and local sales coordination.
• Opportunity to work with international customers and cross-functional teams.
• Friendly and supportive working environment.
• Career growth and learning opportunities.

Interested candidates are welcome to apply.