Daythree Hiring! Full Time Customer service in Selangor - Ricebowl

Daythree is a renowned and award-winning business process management company with a strong focus on customer experience lifecycle management. The company is committed to delivering innovative solutions and actionable insights that drive exceptional customer experiences. Daythree stands out in the industry through its expertise in fostering customer satisfaction and leveraging innovation as a key differentiator. Professionals at Daythree are empowered to contribute to a collaborative environment dedicated to excellence.

This is a full-time, on-site Customer Service role based in Shah Alam. As a Customer Service Representative, you will handle customer inquiries, provide effective solutions, and maintain high levels of customer satisfaction. Responsibilities include addressing customer needs via calls, ensuring excellent service delivery, and contributing to consistently positive customer experiences. Additionally, you will advocate for the customer and ensure timely responses to their concerns.

• Proficiency in Customer Support and providing exceptional Customer Service
• Strong abilities in managing Customer Satisfaction and creating positive Customer Experience
• Excellent Phone Etiquette and professional communication skills
• Strong problem-solving skills and an empathetic approach toward resolving customer concerns
• Ability to work effectively in an on-site, team-oriented environment
• Previous experience in customer service roles is a plus
• Bachelor’s degree or equivalent qualification is preferred but not mandatory