Cross Border Talents Hiring! Full Time Mandarin Customer Support Specialist in Pulau Pinang - Ricebowl

Hiring Now: Customer Success Specialist (Mandarin Speaker) – Penang, Malaysia

Are you fluent in Mandarin and passionate about helping customers? We are looking for enthusiastic individuals to join our Customer Success team supporting a global online reservation and social media platform.

Location:

Penang, Malaysia (Bayan Lepas / Georgetown)

Position:

Customer Success Specialist – Mandarin Speaker

Working Schedule:

Rotational Shift (24/7)

5 working days, 2 days off

Salary & Benefits:

• Up to RM4,500 inclusive of language allowance

• Total package up to RM5,500 for eligible candidates

Who Can Apply?

• Fresh graduates are encouraged to apply

• Candidates must possess at least a Diploma or Bachelor’s Degree in any discipline

• Mandarin proficiency at C1 level is required

• English proficiency at B2 level or above

What You’ll Do:

• Assist customers via inbound calls and email

• Support online reservations and order-related enquiries

• Resolve customer concerns professionally and efficiently

• Deliver excellent customer experiences while maintaining brand values

• Escalate priority issues when necessary

• Collaborate with team members to improve support quality and processes

What We’re Looking For:

• Strong communication and interpersonal skills

• Customer-focused mindset with problem-solving abilities

• Ability to remain calm and professional in challenging situations

• Willingness to learn and adapt in a fast-paced environment

• Typing speed of at least 40 WPM with 90% accuracy

• Basic proficiency in Microsoft Office and Windows

Experience:

• Minimum 6 months of customer service experience is an advantage

• Call center experience is not mandatory

• Fresh graduates in Communication, English, Mass Communication, or related fields are highly encouraged to apply

If you’re ready to grow your career in an international customer experience environment, we’d love to hear from you!

Apply now or message directly for more information.