YC CAPITAL SDN BHD Hiring! Full Time Admin Management Information System (MIS) in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Summary

The MIS Admin is responsible for supporting the daily administration, coordination, and maintenance of the company’s Management Information System (MIS) operations across all outlets and headquarters. This role ensures smooth system functionality, proper data management, timely coordination with vendors and internal departments, and efficient support for operational and business systems within the F&B environment.

The ideal candidate should possess strong coordination skills, basic technical knowledge, problem-solving abilities, and the capability to manage multiple tasks in a fast-paced operational environment.

Requirements & Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems, or related field.
• Minimum 1–3 years of working experience in MIS, IT support, system administration, or related role.
• Experience in F&B, retail, or multi-outlet operations environment is an added advantage.
• Basic knowledge of POS systems, networking, hardware troubleshooting, and operational software systems.
• Proficient in Microsoft Office applications, especially Excel and reporting tools.
• Good communication and coordination skills.
• Able to work independently and manage multiple tasks effectively.
• Willing to travel to outlets when required.
• Strong problem-solving skills and attention to detail.

Key ResponsibilitiesSystem Administration & Support

• Coordinate and monitor daily MIS operations for HQ and restaurant outlets.
• Provide first-level support for system-related issues including POS systems, attendance systems, printers, internet connectivity, and operational software.
• Escalate technical issues to vendors or MIS team when necessary and ensure timely resolution.
• Assist in system setup, configuration, installation, and troubleshooting for new outlets or existing branches.
• Maintain proper system access control and user account administration.

Coordination & Operational Support

• Liaise with internal departments such as Operations, Finance, HR, Warehouse, and Marketing regarding system requirements and issues.
• Coordinate with external vendors for hardware maintenance, software updates, and technical support.
• Monitor and follow up on service tickets, maintenance schedules, and issue resolution status.
• Assist in coordinating IT asset requests and outlet support requirements.

Data Management & Reporting

• Maintain accurate records of IT assets, system inventories, licenses, and maintenance documentation.
• Prepare periodic MIS reports, issue tracking reports, and operational system summaries.
• Ensure proper data backup and documentation practices are implemented.
• Support data entry, system updates, and database maintenance activities.

Compliance & Documentation

• Ensure all MIS documentation, SOPs, and records are updated and properly maintained.
• Support compliance with company IT policies, cybersecurity practices, and operational standards.
• Assist in preparing user manuals, training materials, and system guidelines for outlet staff.

Continuous Improvement

• Recommend improvements to enhance system efficiency and operational productivity.
• Support digitalization initiatives and implementation of new systems or technologies within the organization.
• Participate in system testing, UAT activities, and rollout processes for new projects.

Key Competencies

• Coordination & Communication
• Problem Solving
• Time Management
• Technical Support Knowledge
• Documentation & Reporting
• Team Collaboration
• Adaptability & Multitasking

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person