- Petaling Jaya Selangor Malaysia
Impressive Communications Hiring! Full Time Executive Service Desk (ICT Non-Enterprise) in Selangor - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Department
ICT Service Desk
Company Overview
Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with customers to understand their digitalisation needs and help them achieve their business goals through effective requirement gathering and project delivery strategies.
What You’ll Do
Incident Management
- Responsible to provide first line support regarding incidents
- Obtains necessary information from users when they are requesting support, and categories the Incidents by priority and service properly
- Responds and resolves to incidents logged within SLA targets
- Ensures that unresolved Incidents are escalated to the correct L 2 /Field Support group for resolution
- Participates in service improvement initiatives Coordinates with other Service Operations teams when required
- Generates pending incident report, prioritize and drive them to closure
- Attends to customer escalations
- Submits reports to the Incident Request Fulfilment Manager for review
- Provide input to the Knowledge Management team for new resolved incident
Request Fulfillment
- Responsible to ensure work orders are fulfilled within the SLA targets
- Obtains the necessary information from users when they are requesting services and registers this information in MySSC
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More
