Ambition Hiring! Full Time CS Executive | Luxury Retail | No Shift Work in Hong Kong - Ricebowl

Role Overview
We are seeking a customer-focused and detail-oriented Customer Service Executive to deliver exceptional service experiences that reflect the values of a world‑class luxury brand. This role serves as a key touchpoint between the brand and its clients, ensuring every interaction is handled with professionalism, care, and discretion.

Key Responsibilities
Act as the primary point of contact for customer enquiries via phone, email, and in person
Deliver a consistently premium service experience aligned with luxury brand standards
Handle product, after-sales, repair, warranty, and service-related enquiries accurately and efficiently
Coordinate with technical, retail, logistics, and service center teams to resolve customer issues
Manage customer complaints and complex cases with empathy, ownership, and timely follow-up
Maintain accurate records of customer interactions, cases, and service requests
Support service appointments, product handovers, and returns processes
Assist with client relationship management and retention initiatives
Ensure compliance with internal policies, brand guidelines, and data privacy requirements
Contribute to continuous service improvement by providing customer feedback and insights
Requirements & Qualifications
Diploma or above in Business Administration, Hospitality, or a related discipline
2-5 years of customer service experience, preferably in luxury retail, hospitality, watches/jewellery, or premium consumer goods
Strong communication skills with a polished and professional manner
Excellent problem-solving skills and attention to detail
Customer-centric mindset with a passion for delivering exceptional service
Ability to handle sensitive situations discreetly and calmly
Proficient in MS Office and CRM systems
Fluency in English is required; additional languages (e.g. Cantonese, Mandarin) are a strong advantage

Full-time