- Serangoon Southeast (Singapore) Singapore
THE GARCHA GROUP MARRIOTT INTERNATIONAL Hiring! Full Time HOTEL FRONT OFFICE MANAGER-ASSISTANT FRONT OFFICE MANAGER in Southeast (Singapore) - Ricebowl
HOTEL FRONT OFFICE MANAGER-ASSISTANT FRONT OFFICE MANAGER
THE GARCHA GROUP MARRIOTT INTERNATIONAL
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Job Description
Responsibilities
Responsibilities include but are not limited to:
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 5 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 5 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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