全职 IT Analyst 工作, 薪水 up to SGD 6,000, TALENT-MERGE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Job Description: 

• Apply structured processes for incident triage, prioritisation, escalation, and closure, ensuring clear communication and documentation.
  
• Perform root cause analysis on recurring issues and implement preventive fixes to reduce repeat incidents.
  
• Gather business requirements and translate them into functional specifications for system enhancements and process improvements.
  
• Support system integrations using other integration tools—monitoring interfaces, troubleshooting failures, and improving reliability.
  
• Coordinate testing activities (SIT/UAT), create test scripts, track defects, and support release deployments with minimal disruption.
  
• Maintain accurate documentation including process flows, configuration notes, interface mappings, and user guides; share knowledge with users and teammates.
  
• Identify opportunities to streamline workflows through automation, standardisation, and improved monitoring—driving continuous improvement.
  
  
  Requirements:
  
• Degree/diploma in Information Technology, Computer Science, or equivalent practical experience.
  
• Minimum 6 years in IT service management, IT operations, application support, or IT analyst roles.
  
• Strong problem-solving skills with experience troubleshooting complex application and integration issues end-to-end.
  
• Experience working with integration tools and concepts and interface monitoring/support.
  
  Clarence Khoh
  R1552376