- Subang Jaya, Selangor Subang Jaya Selangor Malaysia
Buhler Hiring! Full Time Order Processing Officer in Selangor - Ricebowl
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Job Description
Responsibilities
- Execute Spare Part and Service Order Processing for the Southeast Asia region.
- Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
- Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
- Follow up on account receivable to maintain strong credit performance.
- Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
- Oversee and manage the return-of-material process.
- Address customer feedback, complaints and requests for service remedies.
- Perform additional duties and responsibilities as business needs evolve.
- Provide efficient and effective Customer Service to internal and external Customers.
- Responsible for Southeast Asia region order processing and shipping arrangement.
- Ensure on-time delivery based on customer request delivery date.
- Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers
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