Nityo Infotech Hiring! Full Time Japanese Translator in Selangor - Ricebowl

Job Title: Japanese Customer Support Executive

Experience: 1–5 years

Language Requirement: Japanese (JLPT N2/N3 or above preferred)

Job Responsibilities:

• Handle customer queries via phone, email, and chat in Japanese.
• Provide accurate information regarding products/services to Japanese customers.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain high customer satisfaction by delivering excellent support.
• Translate documents/emails from Japanese to English and vice versa.
• Coordinate with internal teams to resolve customer concerns.
• Maintain records of customer interactions and transactions.
• Follow company guidelines and service standards.

Required Skills:

• Proficiency in Japanese language (spoken & written).
• Good communication skills in English.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Basic computer knowledge (MS Office, CRM tools).

Preferred Qualifications:

• JLPT N2/N3 certification.
• Prior experience in customer support/BPO.
• Experience in handling Japanese clients.

Working Conditions:

• Rotational shifts (including night shifts, if required).
• 5 days working (depending on company policy).

Salary:

• As per industry standards + language allowance.