TG Singapore Hiring! Full Time Application Support Engineer (Java - PL SQL) in Federal Territory - Ricebowl

Roles & Responsibilities:

1. Incident Management

• Document incidents, problems, and resolutions accurately in the system.
• Categorize and prioritize issues based on severity and impact.
• Ensure all tickets are resolved within the Service Level Agreement (SLA).

2. Documentation & Reporting

• Maintain accurate records of support tickets, resolutions, and known issues.
• Contribute to the knowledge base by documenting troubleshooting steps.
• Generate reports on ticket trends, common issues, and system performance.

3. On-Call Support & Emergency Issue Handling

• Participate in on-call duty as per the schedule
• Respond to urgent incidents and provide resolution outside working hours.

Key Requirements:

Technical Skills:

• Knowledge of databases (Postgres, PL/SQL or MariaDB), Core Java, J2EE, Microservices, Kafka
• Proficiency in working with tools like Maven, Git, Bitbucket, Jira, Docker, Log4j, Swagger, Jenkins, and Postman
• Knowledge of ticketing systems like JIRA
• Experience in incident management and troubleshooting critical production issues.
• Good to have Hands-on expertise in card payment systems (ISO8585, ATM, POS, payment gateways, Switch, Acquiring, Issuing)
• Familiarity with IT infrastructure, networking, and system monitoring tools.

Soft Skills:

• Results-driven mindset with a focus on delivery.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to collaborate across teams.
• Ability to work in high-pressure situations and provide clarity in critical scenarios.

To Apply, please kindly email your updated resume to *************

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275