360 INTEGRATED FM & SM PTE. LTD. Hiring! Full Time CONCIERGE in Islandwide (Singapore), Earn up to SGD 2,800 - Ricebowl

Company Overview

360 INTEGRATED FM & SM PTE LTD is a strata and facilities management company serving MCST projects in Singapore.

Job Summary

The Concierge Executive is the main contact for residents, guests, and service providers at a luxury condominium, delivering exceptional hospitality and ensuring a seamless, professional resident experience.

Responsibilities

• Greet residents and guests with professionalism and courtesy to create a welcoming environment
• Respond promptly and effectively to resident enquiries, requests, complaints, and feedback to maintain satisfaction
• Coordinate visitor registration, manage access control, and enforce security protocols to ensure safety
• Assist residents with booking services, managing deliveries, arranging transportation, and fulfilling lifestyle requests
• Communicate and collaborate with property management, security staff, contractors, and vendors to support operations
• Monitor and maintain lobby cleanliness, presentation, and ambience to uphold premium standards
• Handle incoming calls, emails, parcels, and correspondence professionally and efficiently
• Keep accurate records of incidents, visitor logs, and resident interactions for accountability and reference
• Support emergency response procedures and escalate incidents appropriately to maintain safety
• Protect resident confidentiality and privacy at all times in all interactions

Preferred competencies and qualifications

• Minimum GCE “O” Level, NITEC, Diploma, or equivalent qualification
• 1–3 years of experience in concierge, hospitality, front office, customer service, or luxury residential settings preferred
• Experience in luxury hotels, serviced apartments, or premium residential developments is advantageous
• Proficient in Microsoft Office and basic property management systems
• Strong organisational and multitasking skills to manage multiple duties efficiently
• Ability to work independently and collaboratively within a team
• Calm and professional under pressure, capable of handling emergencies effectively
• Excellent interpersonal and communication skills to engage with diverse residents and guests
• Service-oriented mindset with attention to detail and a polished, professional appearance

Other Information

• Able to work rotating shifts, weekends, and public holidays
• Comfortable standing for extended periods
• Willing to comply with condominium security and operational procedures