全职 Director, PvB Servicing - Transacting CoE 工作, 薪水, Standard Chartered 公司招聘中 - Ricebowl

Job Summary

As the Director of PvB Servicing & Transacting Centre of Excellence (CoE), you will play a pivotal role in shaping and driving the strategic vision for the Private Banking S&T team. This leadership position requires setting ambitious, yet realistic strategic goals that align with the broader Wholesale Banking and Retail Banking (WRB) strategy. You will be accountable for overseeing the development and execution of operational frameworks that enhance efficiency, customer satisfaction, and regulatory compliance across our private banking services.

Key responsibilities extend to managing risk and maintaining robust controls, driving innovation through technology adoption, and mentoring talent to build a resilient and future-ready operations function. By spearheading initiatives that improve client servicing and transaction fulfilment, you will directly contribute to strengthening the bank’s competitive position in the private banking

Strategy

• Contribute to overall WRB Operations strategy
• Set strategic goals for Pvb S&T Operations team and guide teams for achieving results
• Support growth and development opportunities for talent management and retention
• Engage key stakeholders and support functions for strategic initiatives and transformation

Business

• Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
• Client obsession and identify strategic opportunities for transformation of service standards
• Support and lead change initiatives and provide feedback for change proposals
• Deliver sustainable cost saves and service levels on par with or superior to competition

Processes

• Be the key enabler for the engineering of new processes or reengineering of existing processes and facilitate its rollout with associated change initiatives.
• Ensure clear update and rollout of Global Service Standards and associated DOIs
• Seek all necessary approvals from OR / FR / Legal / Compliance / Country COOs prior to rollout as program governance standard requirements.
• Digitization of processes is a strategic objective of this role bringing in a transformation from Multi-touch to single touch to zero touch processing.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Education: Undergraduate / postgraduate in engineering science, business, or finance
• 10+ years of experience in Private banking
• Hands on experience on Temenos T24 core product , credit and lending modules.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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