Alphaeus Pte Ltd Hiring! Full Time Server Support Engineer in - Ricebowl

Job Title: Storage / Server Residency Engineer

Location: Singapore (Onsite – Town Area)

Working Hours: 9:00 AM – 6:00 PM (Mon–Fri)

Employment Type: Contract

Overview

We are seeking an experienced Residency Engineer to provide day-to-day operational support for enterprise storage and server infrastructure. This is a Business-As-Usual (BAU) role focused on maintaining system stability, performance, and reliability.

️ Key Responsibilities

• Monitor and manage storage and server infrastructure performance
• Handle incident, problem, and service request management
• Troubleshoot system issues and perform root cause analysis
• Support change management activities, including system updates and maintenance
• Generate regular system performance and operational reports
• Work closely with internal teams and vendors to ensure service continuity
• Maintain documentation, SOPs, and best practices

Requirements

• Proven experience in storage, server, or infrastructure support
• Strong troubleshooting and incident management skills
• Familiarity with ITIL processes
• Experience in enterprise environments is an advantage
• Good communication and documentation skills
• Hands-on experience with Dell storage solutions (e.g., Dell EMC, PowerStore, Unity, Isilon) is mandatory