jobs in Alphaeus Pte Ltd

Alphaeus Pte Ltd Hiring! Full Time Server Support Engineer in - Ricebowl

Undisclosed

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Job Title: Storage / Server Residency Engineer

Location: Singapore (Onsite – Town Area)

Working Hours: 9:00 AM – 6:00 PM (Mon–Fri)

Employment Type: Contract


Overview

We are seeking an experienced Residency Engineer to provide day-to-day operational support for enterprise storage and server infrastructure. This is a Business-As-Usual (BAU) role focused on maintaining system stability, performance, and reliability.


Key Responsibilities

  • Monitor and manage storage and server infrastructure performance
  • Handle incident, problem, and service request management
  • Troubleshoot system issues and perform root cause analysis
  • Support change management activities, including system updates and maintenance
  • Generate regular system performance and operational reports
  • Work closely with internal teams and vendors to ensure service continuity
  • Maintain documentation, SOPs, and best practices


Requirements

  • Proven experience in storage, server, or infrastructure support
  • Strong troubleshooting and incident management skills
  • Familiarity with ITIL processes
  • Experience in enterprise environments is an advantage
  • Good communication and documentation skills
  • Hands-on experience with Dell storage solutions (e.g., Dell EMC, PowerStore, Unity, Isilon) is mandatory

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