JULIAN GREY CORPORATE ADVISORY PTE. LTD. Hiring! Full Time Solution Architect – Microsoft Dynamics 365 (Biz Apps) in Central Region (Singapore), Earn up to SGD 8,500 - Ricebowl

Role Overview:

We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE),particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.

The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

Key Responsibilities:

1.Requirement Discovery & Analysis

• Engage customers through workshops, interviews, and assessments
• Identify business pain points, process gaps, and improvement opportunities
• Translate business requirements into high-level architectural recommendations

2.Solution Architecture (Microsoft Dynamics 365 & Power Platform)

• Design end-to-end solutions leveraging:
  - Dynamics 365 Customer Service
  - Omnichannel for Customer Service
  - Customer Insights (Data & Journeys / Real-Time Marketing)
  - Contact Center solutions (native or integrated, including voice, chat, bots)
  - Power Platform (Power Apps, Power Automate, Power Virtual Agents)
  - Azure components (Azure Communication Services, Azure Logic Apps, Functions, AI Builder, OpenAI integration)

• Prepare conceptual and logical architecture diagrams
• Define integration patterns across ERP, CRM, data platforms, and third-party systems (CTI, telephony, social channels)
• Provide solution accelerators, best practices, and governance recommendations

3.Product Demonstration & Customer Presentation

• Deliver persuasive demos for D365 Customer Service, Omnichannel, and Customer Insights
• Configure demo environments tailored to industry-specific scenarios
• Present solution decks, handle technical Q&A, and support client presentations with the sales team
• Represent the technical vision in RFPs, RFIs, tenders, and customer pitches

4.Proposal Development

• Create professional, visually compelling proposals, including:
  - Solution overview & approach
  - Architecture, process flows & user journeys
  - Implementation roadmap & project timeline
  - Value propositions, ROI and measurable business benefits
  - Competitive differentiators and unique points
  - Work with delivery teams to finalize scope, effort estimations, and pricing

5.Innovation, Enablement & IP Development

• Develop reusable templates, frameworks, demo scripts, and industry-specific solution blueprints
• Stay updated on Microsoft Biz Apps roadmap, wave releases, and new features
• Mentor internal teams on new capabilities in Dynamics 365 and the Power Platform

Required Skills & Experience:

Technical Expertise

• 7+ years in Microsoft Dynamics 365 CE / CRM implementations or solution architecture
• Strong hands-on experience in:
  - D365 Customer Service core modules
  - Omnichannel for Customer Service (voice, chat, SMS, WhatsApp, social channels)
  - Customer Insights (Data & Journeys)
  - Power Platform automation and bots
  - Contact Center integrations (Azure Communication Services, Genesys, Five9, or equivalent)

• Knowledge of:
  - Microsoft Dataverse
  - Security model, governance, and ALM
  - Integrations using REST APIs, Azure Integration Services
  - AI Builder, Copilot, and Azure OpenAI-driven conversational experiences

Soft Skills

• Exceptional communication (verbal & written)
• Excellent presentation skills: ability to present to CXOs and technical teams
• Strong client engagement, negotiation, and stakeholder management
• Strong storytelling ability—translating technology into business value
• Ability to handle multiple deliverables concurrently
• Team player, proactive thinker, and high attention to detail

Preferred Qualifications

• Microsoft certifications:
  - D365 Customer Service Functional Consultant Associate
  - Dynamics 365 Fundamentals (CRM)
  - Power Platform Functional Consultant
  - Customer Data Platform Specialist (Customer Insights)
  - Experience with cloud-based contact center solutions.
  - Knowledge of industry-specific customer service processes (banking, insurance, telco, public sector)

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Shortlisted Candidates will be notified

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