ACHIEVE TALENTS PTE. LTD. Hiring! Full Time Solution Architect – Microsoft Dynamics 365 (Biz Apps) in Islandwide (Singapore), Earn up to SGD 8,500 - Ricebowl

Role Overview:

We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.

The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

Key Responsibilities:

1. Requirement Discovery & Analysis

• Engage customers through workshops, interviews, and assessments.
• Identify business pain points, process gaps, and improvement opportunities.
• Translate business requirements into high-level architectural recommendations.

2. Solution Architecture (Microsoft Dynamics 365 & Power Platform)

• Design end-to-end solutions leveraging:
• Dynamics 365 Customer Service
• Omnichannel for Customer Service
• Customer Insights (Data & Journeys / Real-Time Marketing)
• Contact Center solutions (native or integrated, including voice, chat, bots)
• Power Platform (Power Apps, Power Automate, Power Virtual Agents)
• Azure components (Azure Communication Services, Azure Logic Apps, Functions, AI Builder, OpenAI integration)
• Prepare conceptual and logical architecture diagrams.
• Define integration patterns across ERP, CRM, data platforms, and third-party systems (CTI, telephony, social channels).
• Provide solution accelerators, best practices, and governance recommendations.

3. Product Demonstration & Customer Presentation

• Deliver persuasive demos for D365 Customer Service, Omnichannel, and Customer Insights.
• Configure demo environments tailored to industry-specific scenarios.
• Present solution decks, handle technical Q&A, and support client presentations with the sales team.
• Represent the technical vision in RFPs, RFIs, tenders, and customer pitches.

4. Proposal Development

• Create professional, visually compelling proposals, including:
• Solution overview & approach
• Architecture, process flows & user journeys
• Implementation roadmap & project timeline
• Value propositions, ROI and measurable business benefits
• Competitive differentiators and unique selling points
• Work with delivery teams to finalize scope, effort estimations, and pricing.

5. Innovation, Enablement & IP Development

• Develop reusable templates, frameworks, demo scripts, and industry-specific solution blueprints.
• Stay updated on Microsoft Biz Apps roadmap, wave releases, and new features.
• Mentor internal teams on new capabilities in Dynamics 365 and the Power Platform.

Required Skills & Experience:

Technical Expertise

• 7+ years in Microsoft Dynamics 365 CE / CRM implementations or solution architecture.
• Strong hands-on experience in:
• D365 Customer Service core modules
• Omnichannel for Customer Service (voice, chat, SMS, WhatsApp, social channels)
• Customer Insights (Data & Journeys)
• Power Platform automation and bots
• Contact Center integrations (Azure Communication Services, Genesys, Five9, or equivalent)
• Knowledge of:
• Microsoft Dataverse
• Security model, governance, and ALM
• Integrations using REST APIs, Azure Integration Services
• AI Builder, Copilot, and Azure OpenAI-driven conversational experiences

Soft Skills

• Exceptional communication (verbal & written).
• Excellent presentation skills: ability to present to CXOs and technical teams.
• Strong client engagement, negotiation, and stakeholder management.
• Strong storytelling ability—translating technology into business value.
• Ability to handle multiple deliverables concurrently.
• Team player, proactive thinker, and high attention to detail.

Preferred Qualifications

• Microsoft certifications:
• D365 Customer Service Functional Consultant Associate
• Dynamics 365 Fundamentals (CRM)
• Power Platform Functional Consultant
• Customer Data Platform Specialist (Customer Insights)
• Experience with cloud-based contact center solutions.
• Knowledge of industry-specific customer service processes (banking, insurance, telco, public sector).