REDAWN MARKETING SDN BHD Hiring! Full Time Customer Service cum Admin in Selangor, Earn up to MYR 3,500 - Ricebowl

1. Education & Experience

• Minimum SPM or equivalent 
• Prior experience in customer service, retail, or sales is an advantage 

1. Communication Skills

• Good verbal and written communication skills 
• Able to communicate clearly with customers and team members 
• Basic proficiency in English and Bahasa Malaysia (additional languages are a plus) 

1. Customer Handling Skills

• Friendly, patient, and customer-oriented attitude 
• Ability to handle complaints and resolve issues professionally 
• Strong interpersonal skills 

1. Product & Service Knowledge

• Willingness to learn product details and company services 
• Ability to explain products clearly to customers 

1. Sales & Service Skills

• Basic sales skills (upselling / cross-selling) 
• Able to meet service standards and sales targets 

1. Work Attitude

• Responsible, punctual, and reliable 
• Positive attitude and team player 
• Able to work under pressure in a fast-paced environment 

Greet visitors and respond to customer inquiries via phone, chats, messages, email, or in person.

Respond to customer inquiries via phone, email, and WhatsApp in timely and professional manner

Handle customer complaints and provide appropriate solutions, ensure all communications are aligned with company standards and policies.

Support team members and contribute team goals

Ensure high levels of customer satisfaction and service quality.

Assist in preparing reports related to customer service activities.

Coordinate with relevant departments to resolve customer issues.

Maintain customer records and update databases accurately.

Provide product/service information and assist with order processing or follow-ups.

Perform general office duties such as filing, photocopying, and data entry.

Manage office supplies.

Back up Human Resource to organize meeting room in the event of training, meeting, festive celebration, office decorations in company.

Ensure front desk or reception area is tidy and presentable.

Maintain organized records of documents, reports, and correspondence.

Prepare and process purchase requisitions, and liaise with suppliers to obtain quotations in accordance with company procurement procedures.”

Assist to overseeing cleaner’s attendance and ensuring cleanliness is maintained.