- Singapore East Region (Singapore) Singapore
ALPHAEUS PTE. LTD. Hiring! Full Time Service Desk Agent (1st Level IT Support) in East Region (Singapore), Earn up to SGD 3,200 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Job Title: Service Desk Agent (1st Level IT Support)
Location: East, Singapore
Working Hours: 12-hour rotating shift (2 days work / 2 days off)
Employment Type: 1-year renewable contract
Salary: Up to $3,200 ~ Basic (based on experience) + Shift Allowance + Bonus
Job Summary:
We are seeking a Service Desk Agent to provide 1st level IT support to end users via phone and email. You will be responsible for handling incoming incidents, performing 1st level troubleshooting, and ensuring timely resolution or escalation.
Responsibilities:
Provide 1st level technical support via phone and email (First Call Resolution)
Perform 1st level troubleshooting for IT incidents and service requests
Escalate unresolved issues to 2nd level support teams
Record, track, and update incident tickets accurately in the system
Follow up on issues until resolution and closure
Provide timely updates to users on ticket status within SLA
Prioritise and classify incidents based on urgency and impact
Manage customer expectations and escalate when necessary
Perform ad-hoc duties related to service desk support
Requirements:
Minimum Diploma in IT-related field
At least 1 year of experience in End-User Support / Desktop Support / Service Desk
Knowledge of Windows OS, Active Directory, MS Outlook, and mobile device support
Good communication and customer service skills
Able to work in 12-hour rotating shifts (2 days work / 2 days off)
Responsible, responsive, and able to work in a fast-paced environment
Why Join Us?
Competitive salary package up to $3,200 + Shift Allowance + Bonus
Structured 2-days work / 2-days off shift arrangement
Exposure to enterprise-level IT support environment
Stable 1-year renewable contract opportunity
Supportive team environment with learning opportunities
Location: East, Singapore
Working Hours: 12-hour rotating shift (2 days work / 2 days off)
Employment Type: 1-year renewable contract
Salary: Up to $3,200 ~ Basic (based on experience) + Shift Allowance + Bonus
Job Summary:
We are seeking a Service Desk Agent to provide 1st level IT support to end users via phone and email. You will be responsible for handling incoming incidents, performing 1st level troubleshooting, and ensuring timely resolution or escalation.
Responsibilities:
Provide 1st level technical support via phone and email (First Call Resolution)
Perform 1st level troubleshooting for IT incidents and service requests
Escalate unresolved issues to 2nd level support teams
Record, track, and update incident tickets accurately in the system
Follow up on issues until resolution and closure
Provide timely updates to users on ticket status within SLA
Prioritise and classify incidents based on urgency and impact
Manage customer expectations and escalate when necessary
Perform ad-hoc duties related to service desk support
Requirements:
Minimum Diploma in IT-related field
At least 1 year of experience in End-User Support / Desktop Support / Service Desk
Knowledge of Windows OS, Active Directory, MS Outlook, and mobile device support
Good communication and customer service skills
Able to work in 12-hour rotating shifts (2 days work / 2 days off)
Responsible, responsive, and able to work in a fast-paced environment
Why Join Us?
Competitive salary package up to $3,200 + Shift Allowance + Bonus
Structured 2-days work / 2-days off shift arrangement
Exposure to enterprise-level IT support environment
Stable 1-year renewable contract opportunity
Supportive team environment with learning opportunities
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More
