RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time Technical Support Specialist in Federal Territory - Ricebowl

Printer Support Technician

Company: RiDiK Pte Ltd

Exp: 3+Years

Location: Malaysia

Job Summary

The Printer Support Technician is responsible for installing, configuring, maintaining, and troubleshooting printers and related hardware/software across the organization. This role ensures minimal downtime and smooth printing operations for all employees.

Key Responsibilities

- Install and configure printers, scanners, and multifunction devices.

- Provide first-line support for printer issues (paper jams, connectivity, driver errors, etc.).

- Monitor printer usage, toner levels, and schedule preventive maintenance.

- Troubleshoot network printing problems and escalate complex issues when necessary.

- Maintain inventory of printer supplies (toner, cartridges, spare parts).

- Document support requests, resolutions, and recurring issues.

- Train staff on proper printer usage and basic troubleshooting.

- Collaborate with IT team to integrate printers with network systems securely.

Required Skills & Qualifications

- Strong knowledge of printer hardware and drivers (HP, Canon, Epson, etc.).

- Familiarity with Windows/Mac/Linux printing environments.

- Basic networking knowledge (IP addresses, print servers, Wi-Fi printing).

- Problem-solving and customer service skills.

- Ability to prioritize tasks and work independently.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.