jobs in OPUS IT SERVICES PTE LTD

OPUS IT SERVICES PTE LTD Hiring! Full Time IT Helpdesk Support (Mandarin Speaking) in Islandwide (Singapore), Earn up to SGD 2,800 - Ricebowl

IT Helpdesk Support (Mandarin Speaking)

OPUS IT SERVICES PTE LTD

SGD2,800 - SGD2,800 Per Month

Full Time

Islandwide (Singapore)

Share
Save

Working Location

  • Islandwide (Singapore) Singapore

Job Description

Responsibilities

Working Location: Ang Mo Kio St 65

Working hours: 8am to 630pm (staggered hours)

Scope of Work

  1. Provide quick, responsive, high-quality, and consistent support and customer service.
  2. Perform technical assistance over the phone.
  3. Perform First Call Resolution.
  4. Respond to queries over multiple channels (e.g., phone, WhatsApp chats, and email).
  5. Prompt users with relevant questions to determine nature of issue.
  6. Assist users to resolve technical issues.
  7. Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA.
  8. Manage third-party vendors for problem resolutions, ensuring timely closure for problem tickets generated
  9. Follow up with users to ensure the issue has been resolved.
  10. Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well as the steps being taken to resolve them.
  11. Respond to queries over multiple channels (e.g., phone, WhatsApp chats, and email).
  12. Gather feedback from customers.
  13. Keep track and document all issues and resolutions accordingly.
  14. Submit Daily/ Weekly/ Monthly report to customers and/or management team.
  15. Maintain all operations’ standards in relation to customer service and performance as set by the company.
  16. Extraction of voice recording.
  17. Ensure all calls are picked up within 3 rings.

Requirement:

  • Must be Singaporean
  • Required to be project cleared CAT2
  • Diploma in IT Helpdesk is preferred.
  • Preferred working experience in Call Centre and Helpdesk environment.
  • Experienced with Microsoft Excel, Words and PowerPoint.
  • Able to multitask between multiple projects.
  • Willing to learn, able to work well in a team and be a team player.
  • Preferably Bilingual, Able to converse in Mandarin (to support Mandarin-speaking users)
  • Experience with Chatbot and VoiceBot preferred.

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More