SnT Global Logistics Sdn. Bhd. Hiring! Full Time Customer Service Operations in Selangor, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

• Respond to customer inquiries via email, phone, live chat, or social media regarding orders, deliveries, and product information.
• Monitor and update order status in the system and e-commerce platforms.
• Coordinate with warehouse and logistics teams to ensure timely order processing and delivery.
• Handle customer complaints, return requests, refunds, and exchange cases.
• Track and follow up on delivery issues such as delays, missing parcels, or damaged items.
• Maintain accurate customer records, order details, and case documentation.
• Prepare daily or weekly customer service reports for management review.
• Ensure service level standards and response times are met.
• Work closely with internal departments to improve customer satisfaction and operational efficiency.

Requirements

• Minimum Diploma / Degree in Business Administration, Logistics, Supply Chain, or related field.
• 1–2 years experience in customer service, preferably in e-commerce or logistics industry.
• Good communication and problem-solving skills.
• Able to work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Email).

Pay: RM2,300.00 - RM3,000.00 per month

Work Location: In person