JOB RESPONSIBILITIES:
IT Technical Support (Helpdesk) & Network Infrastructure Management
- Install, configure, and hand over PC workstations and IT end devices to users
- Handle and document IT tickets using the corporate helpdesk system
- Analyse issues and perform troubleshooting.
- Support administration of LAN, WiFi, Windows servers, clients, and related systems
- Assist with Active Directory, DNS, DHCP, VMware, and other IT services
- Maintain Network Infrastructure
- Configure, deploy, and troubleshoot Layer 2/3 switches.
- Administer firewalls, including security policies, NAT, VPN, and traffic inspection.
- Optimize network performance and plan for capacity.
- Support wired and wireless infrastructure, including enterprise Wi-Fi and authentication.
- Implement secure remote access for contractors and vendors.
- Apply cybersecurity controls and coordinate with vendors for compliance.
- Monitoring & Visibility
- Conduct root-cause analysis for outages and connectivity issues.
- Administer virtualization platforms (VMware), including provisioning, patching, and backups.
- Coordinate with vendors for hardware and storage health.
- Documentation & Compliance
- Maintain accurate network and system documentation.
- Support audits and assessments.
Physical Security (Door Access Control & CCTV)
- Administer door access control systems.
- Monitor and investigate alarms and violations; prepare incident reports.
- Troubleshoot and maintain controllers, readers, locks, and related hardware/software.
- Diagnose, repair, and maintain CCTV cameras, recorders, and server/network connections.
- Manage user permissions in compliance with SOPs and organizational policies.
- Recommend improvements for efficiency, security, and scalability.
Backup & Restoration Administration
- Define and execute backup jobs for servers, databases, VMs, and physical clients.
- Configure backup and retention policies to meet compliance and business needs.
- Monitor backup logs, troubleshoot failures, and prepare weekly reports.
- Manage backup storage utilization, deduplication, and plan for capacity growth.
JOB REQUIREMENTS:
- Degree in Information Technology or Computer Studies or equivalent
- Minimum 3 years of experience in a production or manufacturing environment
- Experience with workplace and server administration (AD, DNS, DHCP, VMware)
- Basic understanding of LAN/WAN topology
- Structured, independent, and reliable working style with good teamwork skills
- Good English skills (spoken and written)
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person