jobs in Dome Cafe

Dome Cafe Hiring! Full Time TRAINING EXECUTIVE (F-B) in WP Kuala Lumpur - Ricebowl

TRAINING EXECUTIVE (F-B)

Dome Cafe

Undisclosed

Full Time

Titiwangsa, Kuala Lumpur Dome Cafe Sdn Bhd, 10-22, Jalan 13/91, Taman Shamelin Perkasa, Ampang, 56100, WP Kuala Lumpur, WP Kuala Lumpur, Malaysia Map, WP Kuala Lumpur

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Working Location

  • Titiwangsa, Kuala Lumpur Dome Cafe Sdn Bhd, 10-22, Jalan 13/91, Taman Shamelin Perkasa, Ampang, 56100, WP Kuala Lumpur, WP Kuala Lumpur, Malaysia Map WP Kuala Lumpur Malaysia

Job Description

Responsibilities

DUTIES & RESPONSIBILITIE

  • Training Delivery
    - Conduct classroom-style and on-the-job training sessions for staff and managers across outlets.
    - Ensure delivery is engaging, practical, and aligned with company service and operational standards.
    - Facilitate onboarding and induction programmes for new employees.
  • Training Needs Analysis
    - Identify training needs through observations, performance data, operational feedback, and customer service indicators.
    - Assess individual strengths and areas for improvement to determine development gaps.
    - Work closely with Operations Managers and Café Managers to identify skill gaps and improvement areas.
  • Training Evaluation
    - Monitor and evaluate training effectiveness and assess the retention of learning outcomes.
    - Conduct post-training assessments and collect feedback to measure training impact.
    - Recommend continuous improvement measures for training content and delivery methods.
  • Employee Development & Succession
    - Support bench planning by identifying high-potential employees and preparing them for future roles.
    - Assist in coaching and developing supervisors and potential leaders within the organisation.
  • Training Content Management
    - Develop and maintain training materials and SOPs aligned with best practices and adult learning principles.
    - Assist in updating training manuals and operational training materials when procedures change
  • Training Administration
    - Maintain training attendance records, reports, and feedback summaries.
    - Prepare periodic training reports for HR and management review.
    - Coordinate with outlet managers on scheduling and training logistics.
  • Support for F&B Operations
    - Collaborate with Operations, Central Kitchen, and HR to align training with operational needs and brand values.
    - Reinforce service standards, hygiene practices, and SOP compliance across outlets.
    - Support operational initiatives such as new menu launches, service campaigns, and operational improvements through training.

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