Aegis BPO Malaysia Hiring! Full Time Technical Support Executive – Mandarin Speaker in Selangor, Earn up to MYR 4,000 - Ricebowl

Job Responsibilities

• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries

Job Requirements

• Candidate must possess at least a SPM or Professional Certificate or Diploma in Computer Science/Information Technology or equivalent
• Fresh graduates/Entry level applicants are encouraged to apply
• Junior Executives specializing in Technical & Helpdesk Support are encouraged to apply
• Foreigners who are fluent in spoken Cantonese are encouraged to apply (additional RM 500 for language allowance)
• Passion in photography is an added advantage
• Candidate must be willing to work in rotational shift

Salary & Benefit

• 5 working days in a week
• Medical, Dental & Insurance coverage (Spouse & children covered)
• Rest & relax area (pool & foosball table, etc)
• Gym and shower facilities.
• Quarterly staff recognition and appreciation
• Targeted bonus will be receive every year
• Career Prospect:Technical Support Executive > Quality Analyst > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP – Internal Job Program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.