Internship For Customer Service 工作, 薪水 up to MYR 1,200, Consistant Info 56000 公司招聘中 - Ricebowl

Currently pursuing or recently completed a Diploma in a relevant field (e.g., Business Administration, Communications, Marketing).

Possess 1-2 years of prior experience in a customer-facing role, preferably within a service-oriented industry.

Demonstrate strong verbal and written communication skills in English, with the ability to articulate information clearly and concisely.

Proficiency in using Microsoft Office Suite, specifically Word and Excel, for documentation and data management.

Familiarity with customer service software or CRM systems is a plus.

Ability to work effectively in a team environment and collaborate with colleagues.

A proactive and customer-centric attitude, with a genuine desire to assist and resolve customer inquiries.

Experience with design tools like Canva is an advantage, but not essential.

Fluency in Chinese (Mandarin or Cantonese) is highly desirable, given the company's client base.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about services, account information, and general support.

Assist customers with troubleshooting common issues related to secretarial, accounting, and tax services, providing clear and concise guidance.

Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the company's CRM system.

Process and manage customer requests, such as updating account details, processing service changes, or escalating complex issues to the appropriate department.

Collaborate with internal teams, including secretarial, accounting, and tax specialists, to resolve customer issues efficiently and effectively.

Gather customer feedback and insights to identify areas for service improvement and contribute to the development of better customer support strategies.

Provide information about the company's services and offerings, potentially upselling or cross-selling where appropriate and beneficial to the customer.