- First Avenue Petaling Jaya Selangor Malaysia 47800

Working Location
Job Description
Requirements
Preferred Skillset
• 3-5 years of experience in a sales or account management role
• Exceptional interpersonal and relationship-building skills
• Strong problem-solving abilities and a proactive, self-driven mindset
• Data-oriented with the ability to track performance and analyze metrics
• Proficiency in English and Bahasa Malaysia; Mandarin or Tamil is an advantage
• Knowledge of the local market and business landscape
Responsibilities
Key Responsibilities
1. Merchant Engagement & Relationship Management
• Act as the primary driver of direct, face-to-face engagement with unmanaged merchant partners
• Set visit schedules, define key discussion points, and ensure the quality of interactions
• Educate partners on how to use tools (e.g., Merchant App, marketing features) to grow their business
2. Issue Resolution & Continuous Improvement
• Identify and rapidly resolve operational issues, technical glitches, or other concerns
• Gather feedback from merchants and channel it back to internal teams for continuous improvement
• Document successful engagement strategies and share best practices with internal teams
Benefits
MRT - BANDAR UTAMA
0.2 km
LRT - BANDAR UTAMA
0.2 km
LRT - KAYU ARA
1.3 km
MRT - MUTIARA DAMANSARA
1.4 km
MRT - TAMAN TUN DR ISMAIL
1.9 km
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