SRG Asia Pacific Hiring! Internship For Technical Service Support in WP Kuala Lumpur, Earn up to MYR 500 - Ricebowl

Education: Currently enrolled in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.

Technical Knowledge: A basic understanding of programming languages (e.g., Python, Java, C++, JavaScript) is often required or preferred. Familiarity with operating systems (Windows, macOS, Linux) and an understanding of basic IT concepts like file management, networking, and hardware components.

Exposure to networking basics: such as IP addresses, DNS, routing, and switching, may be beneficial and experience or knowledge of database management (SQL, MySQL, etc.) could be an advantage.

Communication Skills: Strong written and verbalcommunication skills are essential to collaborate with team members, document issues, and communicate with non-technical users. Hence, ability to present technical information clearly and concisely.

Willingness to Learn: Eagerness to take on new challenges, learn about new technologies, and improve technical skills.

Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and email communication. Ability to follow instructions while also taking initiative when needed

Assist with troubleshooting and diagnosing technical issues reported by clients or internal teams.

Provide first-level support and escalate more complex issues to senior technical staff.

Help in testing and validating software and hardware products, ensuring they meet quality standards.

Assist in preparing and updating technical documentation, user guides, FAQs, and knowledge base articles.

Participate in system configurations, updates, and installations, under supervision.

Conduct routine checks to ensure system integrity and identify potential issues.

Collaborate with cross-functional teams to improve internal processes and workflows.

Assist in handling service requests via phone, email, or ticketing systems, ensuring a positive customer experience.

Participate in team meetings and provide input on service improvement initiatives.

Learn and develop knowledge in the company's technologies, tools, and processes.