Recruitfirst Pte. Ltd. Hiring! Contract Helpdesk Engineer in Singapore, Earn up to SGD 2,450 + bonus - Ricebowl

• Must have min SPM

• Minimum 1 year of experience in desktop support (including internship)

• Willing to be deployed to work across different sites in Singapore

• Available on short notice (will be a plus)

End User Support - Client Management:

• Perform troubleshooting for client platform-related problems.

• Respond promptly to incidents, investigate, and provide timely resolutions.

• Handle service requests related to client platforms.

• Monitor the agreed service level, document system configurations, and provide regular reporting.

• Participate in client platform implementation and upgrade projects.

• Follow up with vendors for hardware replacements.

• Manage asset records and user account management (e.g., password creation, reset, and deletion).

• Perform local server administration to facilitate software distribution and patch management service.

ICT Equipment Support:

• Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues.

• Set up ICT equipment and provide support for all ICT-related issues.

• Regularly build and maintain hard disk images.

• Carry out re-installation (cloning) of desktop images.

• Conduct annual physical stock takes for ICT equipment.

• Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches

• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• Performance Bonus