Hiring! Part Time Part-Time Customer Fulfilment & Operation Associate in Selangor - Ricebowl

Mandatory Requirements

• Comfortable communicating in English or Bahasa Malaysia.

• Willing to appear on camera and conduct live sessions.

Experience & Skills

• Diploma / Degree in Business, Communication, Marketing, Event Management, or

related fields OR equivalent working experience.

• Experience in customer service, fulfilment, sales support, training, or live hosting

is an advantage.

• Experience in TikTok Live, social media live selling, or online engagement is

highly preferred.

• Experience in training, public speaking, emceeing, or event coordination is a strong

plus.

• Experience in Canva, CapCut and good Documentation is a plus.

Personal Attributes (Critical)

• Confident, presentable, and articulate.

• Highly adaptable and able to handle multiple responsibilities.

• Strong sense of accountability and ownership.

• Able to work under pressure in a fast-moving environment.

• Team player with professional attitude and execution mindset.

1. Customer Fulfilment & Service

• Handle customer and dealer enquiries for the Indonesia market via WhatsApp, social

media, and internal platforms.

• Process orders, coordinate fulfilment, and follow up on delivery status.

• Manage customer complaints and issues professionally based on company SOP.

• Ensure accurate documentation and proper record-keeping of cases and transactions.

• Act as first-line resolution to prevent unnecessary escalation.

2. TikTok Live Hosting & Online Engagement

• Conduct TikTok Live sessions to promote products, explain usage, promotions, and

campaigns for the market.

• Engage audiences confidently on camera and respond to live questions in Indonesian.

• Support sales campaigns, product launches, and online activations.

• Coordinate with internal team on live schedules, scripts, and campaign objectives.

3. Training & Dealer Support

• Deliver training using new training system to dealers and partners

(online or physical).

• Explain product knowledge, business system, and operational processes clearly.

• Assist in onboarding new dealers and supporting their learning journey.

• Collect feedback from the field and report improvement points to management.

4. Events, Projects & Team Support

• Participate in events as required.

• Take on roles such as trainer, emcee, event coordinator, project executive, or

event manager, depending on event scale and needs.

• Assist in planning, coordination, execution, and post-event follow-up.

• Work closely with cross-functional teams to ensure event and project objectives are

met.

5. General & Administration

To support daily business operation

Manage to do basic bookkeepin

• •Multi-skill role with real growth and visibility.
• • Involvement in digital, training, and event operations.
• • Performance-driven environment with learning opportunities.