Pinecone Technology Sdn. Bhd. Hiring! Full Time Chief Operating Officer (COO) in WP Kuala Lumpur, Earn up to MYR 60,000 - Ricebowl

Qualifications

• Bachelor's Degree or above in Business Administration, Finance, Economics, or a related discipline.

• MBA or professional qualifications will be an advantage.

Experience

• Minimum 8 years of management experience within the financial services industry.

• At least 3 years in a senior leadership position within:

• FinTech.

• Digital financial services.

• Technology platforms.

• Payment service.

• International financial services.

• Regulated business environments.

• Proven experience managing teams of 50+ employees.

• Demonstrated success in scaling operations within a regulated financial environment.

Technical Knowledge

• Strong understanding of:

• Digital platform operations.

• CRM systems.

• Back-office operations.

• User onboarding processes.

• Verification and governance procedures.

• Payment operations.

• Operational risk management.

• Operational risk management.

• International regulatory requirements.

• SOP development and operational governance.

Preferred Background

• Candidates from the following industries are highly preferred:

• FinTech companies.

• Digital financial services.

• Technology platform companies.

• Payment service companies.

• Licensed financial institutions.

• International technology companies.

• Regulated business environments.

• Experience covering one or more of the following regions is highly desirable:

• Southeast Asia.

• Japan.

• Australia.

• Middle East.

Skills & Competencies

• Strong leadership and people management.

• Strategic planning and execution.

• Operational excellence mindset.

• Excellent analytical and problem-solving skills.

• Strong communication and stakeholder management.

• Ability to work in a fast-paced international environment.

• Fluent English.

1. Corporate Operations Leadership

• Develop and execute the company's overall operational strategy.

• Establish scalable and standardized operational frameworks and SOPs.

• Drive operational excellence, productivity, and continuous improvement.

• Oversee day-to-day business operations across all departments.

• Ensure operational readiness to support regional business expansion.

2. Brokerage Operations Management

• Lead the operational management of the brokerage business, including:

• User verification and documentation processes.

• Operational due diligence procedures.

• Payment processing operations.

• User account administration.

• CRM management.

• Platform operations support.

• User lifecycle management.

• Customer lifecycle management.

• Service quality improvement.

• User engagement and service performance optimization.

• Ensure all operational processes are executed accurately, efficiently, and in accordance with internal policies and regulatory requirements.

3. Leadership & Team Management

• Provide leadership and oversight for the following departments:

• Operations.

• Customer Service.

• User Verification & Governance.

• Payments.

• HR & Administration.

• Finance.

• Responsibilities include:

• Building and leading high-performing teams.

• Performance management and KPI implementation.

• Talent development and succession planning.

• Cross-functional collaboration.

• Process improvement initiatives.

• Organizational culture development.

4. Compliance & Risk Coordination

• Work closely with Compliance and Risk Management teams to:

• Strengthen internal control frameworks.

• Support regulatory inspections and external audits.

• Ensure proper implementation of AML and KYC policies.

• Oversee operational risk controls.

• Coordinate between Operations, Trading, Compliance, and Risk departments.

• Promote a strong culture of governance and compliance.

5. Payment & Financial Operations

• Manage relationships with global payment providers and banking partners.

• Optimize payment processing workflows.

• Improve deposit and withdrawal turnaround time.

• Ensure secure and efficient client fund operations.

• Monitor operational risks relating to payment channels.

6. Strategic Business Growth

• Partner with the CEO to support business expansion initiatives by:

• Developing operational strategies for new markets.

• Supporting regional growth across Southeast Asia, Japan, Australia, and the Middle East.

• Managing strategic partnerships.

• Enhancing operational scalability to support business growth.

• Supporting corporate branding and market expansion initiatives.

• Competitive Salary
• Annual Leave
• Medical and Hospitalisation Leave