The Bomb Battle Hiring! Full Time Client Experience Consultant in WP Kuala Lumpur, Earn up to MYR 6,500 - Ricebowl

Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.

1-2 years of proven experience in customer service, client relations, or a similar role within the entertainment, events, or hospitality industry.

Demonstrated ability to manage customer inquiries, resolve issues effectively, and ensure a positive guest experience.

Experience in event planning or coordination, with a focus on delivering engaging and memorable customer interactions.

Strong communication and interpersonal skills, with the ability to interact professionally with a diverse range of clients and guests.

Proven problem-solving skills, with the capacity to handle unexpected situations calmly and efficiently.

Ability to work effectively in a fast-paced, dynamic environment and collaborate with a team to achieve operational goals.

Proficiency in English, both written and verbal, to effectively communicate with customers and internal stakeholders.

Develop and implement strategies to enhance the overall customer experience within the corporate event space, ensuring seamless and memorable interactions for all guests.

Act as the primary point of contact for corporate clients, understanding their event needs, and translating them into successful, engaging experiences at Bomb Battle.

Collaborate with the event planning team to design and execute bespoke corporate packages, incorporating unique challenges and activities tailored to client objectives.

Proactively identify and resolve any issues or challenges that may arise during corporate events, demonstrating strong problem-solving skills and maintaining a high level of client satisfaction.

Foster strong client relationships through consistent communication, feedback collection, and personalized follow-ups, aiming to secure repeat business and positive referrals.

Analyze customer feedback and event performance data to identify areas for improvement and implement enhancements to service delivery and operational efficiency.

Train and mentor junior staff on customer service best practices, ensuring a consistent and high-quality experience is delivered across all touchpoints.