全职 Customer Service 工作, 薪水 up to MYR 3,000, Meya Dental Selangor 公司招聘中 - Ricebowl

SPM or equivalent

Candidates with experience in customer service, call centers, healthcare, or dental clinics will be given preference. Paid training will be provided for candidates without prior experience.

Fluent in English and Bahasa Malaysia (required). Proficiency in spoken and written Mandarin is preferred.

Basic computer literacy, including proficiency in Microsoft Excel, Microsoft Word, and clinic management systems.

Friendly and approachable, responsible, patient, detail-oriented, with strong communication and interpersonal skills.

Appointment Management: Schedule, confirm, reschedule, and cancel patient appointments while coordinating with the clinical team to ensure a smooth appointment workflow.

Patient Reception: Welcome patients warmly, assist with registration, and ensure all required forms and information are accurately completed.

Information Provision: Provide accurate information regarding dental services, treatment options, fees, and clinic policies and procedures.

Patient Feedback Management: Respond to patient inquiries, feedback, and complaints promptly and professionally, ensuring a positive patient experience.

Administrative Support: Maintain and update patient records, perform data entry, and prepare routine administrative reports.

Billing & Payment Processing: Assist with billing, payment collection, receipt issuance, and other related administrative transactions.

Internal Coordination: Liaise with dentists and clinic staff to ensure efficient patient flow and seamless service delivery.