Sky Global Time Critical Solutions Sdn. Bhd. Hiring! Full Time Branch Manager in Pulau Pinang, Earn up to MYR 8,000 - Ricebowl

• Bachelor’s Degree in Logistics, Supply Chain, Business or related field

• Minimum 3–5 years experience in freight forwarding / logistics industry

• Strong knowledge of air freight, NFO, OBC, and urgent shipment handling

• Proven experience in sales and business development

• Prior leadership or supervisory experience is an advantage

• Strong understanding of P&L, pricing, and cost control

• Good communication, negotiation, and problem-solving skills

• Able to work independently and handle high-pressure situations

• Willing to be on-call for urgent operational matters

• PREFERABLY MANDARIN-SPEAKING CANDIDATES TO COMMUNICATE EFFECTIVELY WITH CUSTOMERS FROM CHINA AND HONG KONG.

优先考虑能够以中文沟通的候选人，以便与来自中国及香港的客户进行有效沟通。

1. Business Development & Sales

• Drive revenue and gross profit growth across NFO, OBC, air & sea freight, and time-critical logistics

• Develop new customers, key accounts, and strategic partnerships

• Manage full sales cycle: prospecting, quotation, negotiation, and closing

• Build and maintain a strong sales pipeline

• Monitor market trends, pricing, and competitor activities

2. P&L & Financial Management

• Take full ownership of Malaysia branch P&L

• Manage revenue, margins, expenses, and overall profitability

• Ensure pricing discipline and margin control

• Review job profitability and implement corrective actions when needed

• Work closely with finance and regional team on monthly performance review

3. Operations Management

• Oversee end-to-end execution of time-critical shipments (NFO, OBC, air & sea)

• Ensure smooth coordination of flights, customs clearance, delivery, and updates

• Handle urgent issues such as delays, customs problems, and escalations

• Improve SOPs, service quality, and operational efficiency

4. Team Leadership

• Lead and manage operations, sales support, and admin team

• Set clear KPIs, expectations, and accountability

• Ensure proper manpower planning including 24/7 coverage where required

• Build a responsive, disciplined, and service-oriented team

5. Staff Development

• Coach and develop team on logistics operations and customer handling

• Identify training needs and support career growth

• Conduct regular performance reviews and feedback sessions

6. Customer & Vendor Management

• Maintain strong relationships with customers, airlines, and vendors

• Ensure high service quality and customer satisfaction

• Negotiate rates and service agreements

• Monitor vendor performance and develop backup options

7. Compliance & Reporting

• Ensure compliance with local regulations and company policies

• Maintain proper documentation and shipment records

• Prepare regular reports on sales, operations, and financial performance

• Identify risks and propose practical solutions

• Transportation Allowance (upon confirmation)
• Business Entertainment Claim( (reimbursement for meals and refreshments with vendors and clients)