Matchlink Hiring! Full Time Consumer Care Contact Centre (INBOUND) in WP Kuala Lumpur, Earn up to MYR 3,001 - Ricebowl

Minimum SPM qualification; Diploma or higher is an added advantage.

Previous experience in customer service, call center, or contact center industry is preferred.

Fresh graduates are welcome to apply.

Good communication skills in English and Bahasa Malaysia.

Able to handle customer enquiries professionally and patiently.

Strong problem-solving skills and attention to detail.

Willing to work on rotational shifts.

Customer-oriented with a positive attitude and willingness to learn.

Handle inbound calls from customers regarding banking products and services such as savings/current accounts, credit cards, loans, internet banking, and transactions.

Provide accurate information and solutions to customers’ inquiries, complaints, and requests in a timely manner.

Ensure all interactions comply with internal policies, procedures, and regulatory guidelines (e.g., Bank Negara Malaysia standards).

Record and update customer information and call details accurately in the system.

Escalate complex or unresolved issues to the appropriate department for further action.

Maintain high standards of customer satisfaction and service quality metrics (e.g., call handling time, first call resolution, and customer feedback).

Participate in training and development programs to stay updated on banking products, systems, and compliance requirements.

Support continuous improvement initiatives to enhance service efficiency and customer experience.