JC Tech Advance Auto Hiring! Full Time Customer Care Representative (Mandarin Speaker) in Melaka, Earn up to MYR 2,401 + commission - Ricebowl

Must be fluent in Mandarin (spoken, written, and reading)

Minimum SPM or equivalent

Fresh graduates are encouraged to apply

Strong verbal and written communication

Ability to handle customer objections and inquiries professionally

Problem-solving mindset and ability to work under pressure

Detail-oriented with strong organizational skills

Team player with a positive, proactive attitude

Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media

Provide accurate information on insurance packages, coverage, claims processes, and benefits

Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans

Guide customers through claim submission and status updates

Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns

Keep detailed records of customer interactions in the excel system

Coordinate with underwriting, claims, and operations teams to resolve complex queries

Maintain up-to-date knowledge of insurance products, regulations, and industry standards

Participate in regular training to enhance product knowledge and customer handling skills