Eu Yan Sang (1959) Hiring! Full Time CRM Executive in WP Kuala Lumpur - Ricebowl

• Minimum Diploma or Degree in Business Administration, Marketing, Customer Service, Communications, or related disciplines.

• Min 2 years of experience in Customer Service, Membership, Loyalty Program, CRM Operations, Call Centre, Retail Customer Experience, or related functions.

• Experience handling customer enquiries, complaints, and membership-related matters.

• Familiarity with CRM systems, customer databases, or membership platforms is an advantage.

• Good communication and interpersonal skills with a customer-centric mindset.

• Proficient in Microsoft Excel and basic reporting.

• Literate in English, Mandarin, and Malay due to business operations, CRM, reporting, and documentation requirements.

Membership Management & Customer Service

• Manage day-to-day membership operations, including member account maintenance, points enquiries, rewards redemption, and membership-related support.

• Support the execution of membership retention, loyalty, and customer engagement programs to enhance member satisfaction and loyalty.

• Assist in preparing member data, reports, and customer insights to support membership and loyalty initiatives.

• Handle customer enquiries, feedback, complaints, and service recovery in a professional and timely manner across various communication channels.

• Monitor customer feedback, service issues, and membership trends, and recommend improvements to enhance customer experience.

• Coordinate and execute membership communications through various channels, including Email, SMS, WhatsApp, and other customer engagement platforms.

• Ensure timely and accurate preparation and delivery of membership-related communications, promotional materials, and campaign collaterals.

• Work closely with Marketing, Retail Operations, eCommerce, and Customer Service teams to support membership campaigns and customer engagement activities.

• Assist in monitoring and reporting competitor membership and loyalty program activities.

• Maintain accurate membership records and ensure data integrity within CRM systems.

• Generate and prepare regular reports on membership activities, customer enquiries, and campaign performance.

• Undertake any other duties and responsibilities as assigned by management.

• EPF (KWSP)
• SOCSO (PERKESO)
• EIS (SIP)
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• Performance Bonus
• Birthday Voucher
• Medical clams