- Lingkaran Syed Putra Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 58000


Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
1–2 years of Customer Service or BPO experience
Good communication skills in English and Bahasa Malaysia
Comfortable handling chat, calls, and email support
Able to follow structured procedures and workflows
Willing to work rotating shifts, including weekends and night shifts
Responsibilities
Assist customers through chat, phone calls, and email
Handle common customer concerns such as:
Product inquiries
Payment or order status
Account-related support
Follow company SOPs and guidelines when handling cases
Escalate complex issues to the appropriate internal teams when needed
Update customer records and ticket details accurately
Achieve daily productivity and service targets
Ensure customer information is handled securely and professionally
Benefits
Skills
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
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