- Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
SPM or above; 1+ year customer service experience preferred
Fluent in Mandarin and English (spoken and written); basic Korean/Cantonese language skills are an advantage
Strong communication, listening, and problem-solving skills
Able to work under pressure in a fast-paced environment
Quick learner, adaptable to new tools and processes
Willing to work rotational shifts (evenings, weekends, holidays)
Responsibilities
Provide customer support via phone, email, and other channels
Communicate with customers in Mandarin and English; Korean/Cantonese is a plus
Record and follow up on customer feedback to ensure resolution
Maintain and improve knowledge bases and workflows
Collaborate with internal teams to resolve issues efficiently
Benefits
Skills
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
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