Agensi Pekerjaan Ideal Reliance Hiring! Full Time Business Analyst in WP Kuala Lumpur, Earn up to MYR 10,000 - Ricebowl

• Strong customer service orientation, both internal and external

• Proactive and prepared for stakeholder meetings

• Ability to excel under pressure while maintaining a calm and respectful demeanor

• Strong prioritization skills, accuracy, and attention to detail

• Exceptional analytical skills

• Well-developed organizational and time management abilities

• Capacity to multitask

• Team builder with a positive outlook

• Solid communication skills

• Comfortable working in a matrix environment

Financial & Project Management Support :

• Create, plan, and manage project/sales order creation, updates, and closures in SAP

• Ensure revenue recognition and cost adhere to company policies and update dates in SAP

• Regularly review and update projects, ensuring financial alignment before job closure

• Support project management activities, including order entry workflows(R3) handovers

• Track and manage billing milestones, revenue milestones, and invoices

• Address project-related and customer invoice issues and disputes, ensuring timely resolution and/or payment

• Develop expertise in customer portals for invoice submissions and support accounts receivable balance reduction

• Monitor backlogs, orders, and project financials

• Maintain Field Engineer time records, ensuring accuracy and providing necessary training

• Execute steps for service contract arrangements in compliance with corporate processes

• Facilitate intercompany billing for child jobs and coordinate invoice deliveries

Operational Support:

• Replicate projects and Support service managers in creating work orders in ServiceMax, assign to engineers, and oversee project schedules.

• Collaborate on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.

• Support audits, collections, and tax-related activities

• Review SOX report and own actions needed to correct errors

• Collaborate with respective services/PM and OTR teams to generate accurate forecasting in SAP

• Build and maintain effective working relationships across Finance, service managers/project and other OTR team ensure revenue, billing, and cost accuracy

• Support resolving customer invoice problems/issues- which includes calling customers to aid in resolution of any issues/disputes to ensure invoices are paid

Process Enhancement, Reporting and Analysis:

• Create necessary workflows to streamline operations

• Conduct weekly reviews and updates on revenue, backlog, CM (Contribution Margin), orders, opportunities, and risks

• Analyse negative or low CM and CM variances exceeding 5%

Stakeholder Collaboration:

• Build and maintain effective working relationships across Finance and other departments to ensure revenue and cost accuracy

• Liaise with vendors and customers for registration, updates, and issue resolution

• Collaborate on purchase order requests and vendor payment tracking (Ariba related)

• Provide support to engineers for SAP-related access and modifications

• Review hardware reports for compliance and data analysis

• Health insurance
• Professional development
• Opportunities for promotion