Full Time Customer Service Executive 【中】（banking & Insurance） Jobs, salary up to MYR 4,700 in Agensi Pekerjaan TalentConsult Sdn Bhd Bandar Kuala Lumpur - Ricebowl

Looking for your next career opportunity?

Are you a Degree holderlooking to build your career in the Banking, Financial Services, or Insurance industry? Or do you have Voice Customer Service / Call Centre experienceand are looking for a stable Monday–Friday working environment with long-term career growth?

Join one of the world's leading multinational companies and build your career in the Banking & Financial Services industry while developing your customer service and communication skills.

Job Details:

• Position: Customer Service Executive 中文 【Banking & Insurance 】

• Location: KL Sentral

• Employment Type: Full-time

• Working Days: Monday – Friday

• Working Hours:9:00 AM – 6:00 PM

• Language Required: Simplified Mandarin & English (B2)

• Salary: Competitive salary (Based on qualifications and relevant working experience) + Allowances

Job Requirements:

• Bachelor's Degree is required.

• Able to communicate in Simplified Mandarin(reading, writing, and speaking) andEnglish (B2 or above).

• Voice Call Centre / Customer Service experience is required.

• Experience in Banking, Financial Services, Insurance, BPO, or Customer Service is an advantage but not mandatory.

• Strong communication, interpersonal, and problem-solving skills.

• Able to work in a fast-paced customer service environment.

• Basic computer literacy; experience using CRM systems is an added advantage.
  

• Handle customer enquiries via inbound calls and email in a professional and timely manner.

• Assist customers with banking and insurance-related enquiries, account services, payments, and general product information.

• Resolve customer issues by providing accurate information and appropriate solutions.

• Update customer records and service requests accurately in the CRM system.

• Work closely with internal teams to resolve complex customer enquiries.

• Escalate unresolved cases to the Team Leader when necessary.

• Competitive salary package
• KPI incentives and allowances
• Training and career development
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• Annual Leave
• Performance Bonus
• Medical Insurance
• Training Provided
• 5 Working Days