- Jalan Conlay Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450
Yi Sheng Da Sdn. Bhd. Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
MYR3,500 - MYR5,000 Per Month
Bandar Kuala Lumpur, WP Kuala Lumpur
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Posted
11 hours ago • Closing
29 Aug 2026
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Working Location
Job Description
Requirements
Handle customer inquiries, answer customer questions, and provide professional customer service.
Timely and effectively resolve customer issues and complaints encountered during product usage through various channels such as email and online chat.
Record and organize customer feedback to provide data support for product improvement and optimization.
Actively communicate with customers to build good customer relationships and enhance customer satisfaction and loyalty.
Familiar with company products and services, able to accurately introduce product features and advantages to customers.
Possess good communication, listening, and problem-solving skills.
Able to withstand work pressure and maintain a positive and optimistic work attitude.
Possess SPM/'O' Level education or equivalent.
1-2 years of customer service related work experience is preferred.
Responsibilities
- Answer customer inquiries regarding products, services, orders, etc., providing accurate and timely information.
- Handle customer inquiries, complaints, and suggestions through various channels such as email and online chat, and record relevant information.
- Identify customer needs, provide personalized solutions, resolve customer issues, and ensure customer satisfaction.
- Assist customers with product registration, account management, order inquiries, and guide them in using products and services.
- Collect customer feedback and report it to superiors in a timely manner, providing a basis for product improvement and service optimization.
- Collaborate with departments such as sales and technical support to jointly resolve customer issues and enhance the overall customer experience.
- Maintain customer relationships, establish good communication channels, conduct regular customer follow-ups to understand customer satisfaction and collect potential needs.
- Familiarize yourself with company product knowledge and service processes, continuously learn and update knowledge to handle various customer inquiries and issues.
Benefits
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
Skills
Customer Service
Communication Skills
Problem-Solving
Active Listening
Product Knowledge
How to get to this company by public transport?
Bandar Kuala Lumpur
Nearby Public Transportation
MRT - CONLAY
0.2 km
MRT - PERSIARAN KLCC
0.7 km
MRT - TUN RAZAK EXCHANGE
0.9 km
MRL - RAJA CHULAN
1.0 km
LRT - AMPANG PARK
1.0 km
MRT - AMPANG PARK
1.0 km
MRL - BUKIT BINTANG
1.0 km
MRT - BUKIT BINTANG
1.0 km
LRT - KLCC
1.2 km
MRL - IMBI
1.4 km
LRT - DAMAI
1.6 km
MRL - BUKIT NANAS
1.8 km
LRT - KAMPUNG BARU
1.9 km
MRL - HANG TUAH
1.9 km
LRT - HANG TUAH
1.9 km
LRT - PUDU
2.0 km
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