Agensi Pekerjaan The Supreme HR Advisory Hiring! Full Time Customer Care Specialist in Selangor, Earn up to MYR 4,500 - Ricebowl

Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.

Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.

Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.

Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.

Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

Typically requires a minimum of two years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Distinguishing Characteristics:

Proficient with computers, email, and phone systems, with strong communication and problem-solving abilities.

Demonstrated capacity to manage multiple priorities effectively in a fast-paced environment.

Principal Responsibilities:

-Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.

-Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

-Maintains and updates electronic and/or hard copy records as required.

Other duties as assigned. No cold calling required.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance