Iroom Living Hiring! Full Time Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl

Fresh graduates are highly encouraged to apply! (Prior experience in customer service or hospitality is a plus).

Exceptional verbal and written communication skills. Fluency in English, Mandarin, and Bahasa Melayu is required to support our diverse customer base.

Proficiency with MS Office/Google Workspace. Familiarity with CRM systems or hotel management software is a strong advantage.

High emotional intelligence, patience, and the ability to maintain composure during stressful customer interactions.

Strong multitasking, prioritization, and time-management skills in a fast-paced environment.

Minimum of a High School Diploma/SPM or equivalent (a degree or diploma in Communications, Hospitality, Business, or a related field is a bonus).

Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.

Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.

Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.

Keep detailed, precise records of customer interactions, manage customer accounts, and update information seamlessly in our CRM system.

Identify complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.

Gather and share valuable customer feedback with management to help enhance our services and overall customer experience.