Inov8 Solutions Sdn. Bhd. Hiring! Full Time Community Moderator (Mandarin) in WP Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl

Content Moderator - Social Media Project

Location: Selangor - KCP

Working Hours: Rotational Night Shift (5day, 2off)

Intake: ASAP

Salary Package: up to RM3,800 (Include Language Allowance)

Qualifications:

• Minimum of 6 months work experience in customer support in any industry.

• SPM or above

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Responsibilities and Accountabilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.

• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.

• Make timely escalations in accordance with established procedures.

• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.

• Participate in continuous training programs established by the company for optimal development in the role.

• Comply with all instructions and procedures related and complementary to the role.

• Be attentive to the communications that arrive through the different communication channels of the company.

• Annual Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided